Can I have someone banned?

If you are concerned that someone you love is being harmed by their gambling, you can apply to have them banned from the casinos or your local club. This is called third-party exclusion.

Third-party exclusion is not yet possible in all venues in NSW. In pubs, for example, gamblers must decide themselves if they want to self-exclude.

How can I request third-party exclusion?

If you are worried about how much a friend or relative gambles you can apply to have them banned from NSW casinos and clubs. Each venue has a different process to request third-party exclusion.

• Crown Sydney – complete their third-party exclusion application form or contact the Crown PlaySafe Team for assistance by calling 1800 801 098 or emailing cps@crownsydney.com.au
• The Star Sydney – request a call from their Safer Gambling team who can advise and assist with third-party exclusion queries.
• Registered clubs – ClubsNSW can support you to ban a friend or relative from gaming machine areas of a club. You can complete their third-party self-exclusion form or speak to their ClubSafe counselling line on 1800 997 766 for more information.

What other strategies are available?

There are other ways that your loved one can take control by limiting their access to gambling. It can help them cut down, have a break or quit gambling for good.

• BetStop is the national self-exclusion register which enables your loved one to close their online betting accounts, stop new accounts being opened, and prevent online betting providers contacting them. They can also take a break from gambling online by placing a temporary block on their betting apps.
• Blocking software can prevent access to all online gambling sites, servers and apps. It can help stop kids and young people from experimenting with gambling online. You can search for these in your app store.
• Some banks allow you to have a gambling block on your account and to limit or track your spending. Banks also provide hardship assistance for people already in financial distress. Contact your bank’s Customer Support or Customer Care team for options and how they can help.

Support is available for you and your loved ones

Speak to a GambleAware counsellor on 1800 858 858 to discuss your situation and available options, including what’s safest for you. They can also support you to have a conversation with your loved one.

GambleAware also provides Aboriginal-specific services and help in other languages.